What You Don’t Know About Cloud Scalability and Customer Satisfaction: The Cloud Computing Connection.

Customer satisfaction plays a legendary role in the growth of businesses, especially if the business is propagated by Cloud-based platforms. Hence, business owners must pay attention to the effects or influence of Cloud scalability. In simpler terms, Cloud scalability is necessary for businesses to meet their client demand. In the previous article, we discussed how to leverage Cloud services on businesses. In this read, you will learn the association between customer satisfaction and Cloud scalability. Read with me!

Relationship Between Cloud Scalability and Customer Satisfaction

Cloud Scalability is similar to the concept of Cloud Availability and Cloud Reliability in the sense that Cloud Availability means ensuring that your cloud services are accessible to your customers all the time while Cloud Reliability means assuring that the services your business offers are of top quality and meet customer expectations. Perhaps, you would agree with me that Cloud Scalability refers to the ability of a cloud service provider to adapt your business on the cloud to changing demands.

Consider a scenario where you have expected between 500 and 700 daily purchases, say on an e-commerce website. This insinuates that you have allocated about 700 resources on the cloud to process a check-out order for each customer. Imagine, a slight increase to about 900 purchases, the effect will cause the website to experience intense traffic which may result in low response time, failure to load the site, and ultimately affecting customer experience. To solve this, Cloud Scalability helps your business to scale up automatically by allocating new resources to accommodate the new changes. Hence, helps your business achieve customer satisfaction. Similarly, Cloud Scalability automatically scale down the resources if the orders are not up to the expected amount. This is done to save resources on the cloud and also helps the business to manage costs. It is your responsibility as a business owner to ensure that the varying changes in customer demands do not affect or interrupt the services hosted on the cloud platforms. If it does happen, this may eventually result in low customer engagement, diminished credibility, lack of trust, poor service delivery and ultimately destroy the business proceeds.

What More Do You Not Know?

Cloud Scalability is paramount when discussing Cloud computing. This makes it possible for cloud service providers to be equipped with the appropriate hardware or software to host your services on the cloud. Furthermore, Cloud Elasticity which is a type of Cloud Scalability empowers your business by allowing you to add resources or remove resources appropriately via a Virtual Machine. You can achieve Cloud Scalability through Horizontal Scaling. Vertical Scaling, and Diagonal Scaling. There are a number of factors to consider when powering your business services on the Cloud. You might want to make sure all of the following are in place.

1. Monitoring your services to confirm they are up and running.
2. Testing that your cloud services are accessible from distant locations in any part of the world.
3. Establishing a secured connection to increase reliability.
4. Deploying the right products or services on the cloud.
5. Identify faults quickly through Visualization.
6. Proper planning of resources to reduce maintenance costs.

What To Do Next?

It is arguable that business owners may not have ample time to monitor their cloud services efficiently by themselves. Hence, the best alternative is to request the service of a reputable company that is professional in that field. If your business falls in this category, you may want to establish contact with our service department. DeployedITSolutions helps several organisations deliver their business effortlessly on the cloud to ensure that the services are reliable, available, and scalable at all times. Connect with us on Twitter, Facebook, and linkedin